Enrolments

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How to enrol

Step 1 – Register your account

Fill in your details above and register an account with My Family Lounge.

When creating your account, please note that if your child has any medical or behavioural information, please contact our Customer Care Team on (02) 6242 4040 or cs.canberra@ymca.org.au. to ensure that you have all the supportive documentation to enable us to give you and your child the best support possible.

If you have any issues accessing or registering an account, please reach out to the team for assistance.

Step 2 – Create your profile

Once you’ve registered, sign in and enter details for all mandatory fields including your name, relationship to the child and at least one phone number and address details.

Step 3 – Request a Booking

Request a booking for your child or children choosing the days and start date. An email is automatically sent to us to inform that you have a submitted a booking request, and these requests are checked regularly. You will be able to see that status of your request on your My Family Lounge portal.

Once we have an available place, we will contact you via the email address linked to your My Family Lounge account with an offer.

If you accept you will then complete the Enrolment Form on the MFL portal. Upon acceptance families will be asked to pay a deposit equivalent to one week’s full fees. This amount will be held in credit and deducted from your first account. This is a non-refundable deposit should you choose to cancel the placement.

For our Early Learning Centres, the Director will contact you to arrange orientation visits and delivery of the Centre Information Pack. As childcare may be in high demand, we encourage you to waitlist your child at more than one Centre, if applicable.

Family Assistance

As of 2 July 2018, child care assistance has changed. The New Child Care Package will help parents with children aged 0-13. The package includes a new Child Care Subsidy (CCS) and this subsidy will be paid directly to the service.

To access the new Child care Subsidy, you must:

  • Step 1. Sign in to your MyGov account. If you don’t have one, you will need to create a MyGov account.
  • Step 2. Link MyGov to Centrelink. You can do this under Services.
  • Step 3. Select Centrelink and complete the Child Care Subsidy Assessment.

All YMCA of Canberra Early Learning Centres Services hold approval to operate with the Children’s Education and Care Assurance (CECA).